The collector's office has two primary programs.
Customer Service: Responding to taxpayers, mortgage companies, attorneys, and the general public by telephone and in the office regarding all accounts and providing general information relating the Town of Barnstable and taxes. Municipal lien certificates providing the status of real estate taxes are prepared when property is sold or refinanced. Certificates of discharge are prepared when various betterments are paid in full so the betterment lien can be removed from the deed.
Billing and Collections: Provided for real estate taxes and personal property taxes semi-annually for 35,000 accounts, motor vehicle and boat excise, sewer usage, betterments (road, water, sewer, Title V septic), other miscellaneous receivables, district tax and charges for real estate and personal property for the five fire districts, and fees for the new Hyannis Business Improvement District. The Tax Collector's office interacts and cooperates with many other Town departments by checking that applicants are current with taxes. In the near future it is planned to give certain departments central access to check the tax status of applicants.